We want you to be stoked with your Groovy Kiwi order—but if something’s not quite right, here’s how returns and refunds work.

✅ Change of Mind Returns (14 Days)

You can return most items for a change of mind within 14 days of receiving your order. No stress, no judgment—just email us and we’ll help you out.

To start a return, send us a quick message to: 📧 info@groovykiwi.co.nz

We’ll get back to you with instructions and the return address.

💸 Refunds

Once we receive your returned item and it meets the return conditions, we’ll refund you within 14 days using the same payment method you used to make the purchase. There are no refund processing fees.

📦 Return Conditions

To be eligible for a change-of-mind return:

• The item must have been purchased within the last 14 days.

• It must be in original condition: unworn, unwashed, and in original packaging.

🚫 Items That Can’t Be Returned

We do not accept returns on:

• Custom or personalized items

• Items opened or unsealed for hygiene reasons

• Items that have been used or worn

• Goods not in their original condition

We reserve the right to decline returns that don’t meet these conditions.

📬 Returning Goods

You are responsible for the cost and risk of returning the item. We strongly recommend using a trackable and insured shipping method.

Groovy Kiwi is not responsible for returns lost or damaged during shipping.

🎁 Returning a Gift

If the item was marked as a gift and shipped directly to you, you’ll receive a store credit once we receive the return. If it was shipped to the gift-giver, the refund will go to them.

📩 Return Address

We operate Groovy Kiwi from a private home studio, so we don’t list a public return address online.

To begin a return, email us at info@groovykiwi.co.nz and we’ll provide the correct address and return instructions.

⚖️ Your Rights Under New Zealand Law

This return policy applies to change-of-mind returns. If your item is faulty, damaged, or not as described, you are entitled to a refund, repair, or replacement under the Consumer Guarantees Act 1993.

We honor all obligations under New Zealand consumer law.

Got questions? Just reach out—we’re always happy to help.
Thanks for supporting local and keeping things groovy 💚

—The Groovy Kiwi Crew

Returns & Refunds Policy